Why are some garments on a four-week pre order basis?
All stock in the past has been cut out, sewn and finished by myself, with this new website I’m partnering up with UK factories to produce the new range.
I have decided to sell a few items in the store on a pre order basis, meaning your items will be with you within four weeks. As a small independent brand I want to try and avoid over ordering products, this way I can keep unnecessary manufacture to a minimum and your pre order pieces will be created right here in the VF studio.
Note this is up to four weeks, you may get your items a little sooner than expected and as the business grows we hope to reduce the delivery times further.
How do I work out the best size for me?
If you're struggling with the size guide, simply drop me a message on the live chat or get in touch and I’ll be able to advise you on all the products, I have pattern cut each piece within the VF store and probably own one too!
Can I order a custom cut garment?
Absolutely! If your size isn’t available or you require a piece with custom cutting, just get in touch. Length alterations and size alterations are available on every piece in the store, subject to fabric availability.
Will you be stocking a more inclusive size range in the future?
Currently the brand is only offering from a size 6 to a size 20. Unfortunately, as the business is so small, I can’t offer a broader range just yet. Once VF grows, I would love to add more sizes, hopefully very soon!
*October 2021 update - The Lola Cape, Hooded Lola, Orla Kimono and Penelope Mac fit up to a VF size 24.
Can I visit the VF studio to try pieces on?
Yes 100%, but it is appointment only. I love having clients in the studio and I love to see the items on my fabulous customers. Just get in touch and we can arrange an appointment.
Can you speed up a delivery, if I require my piece for a special event?
I will always do my best to get a garment to you for a special event. As I design and pattern cut each piece, if I have the time, I’ll fit you in! Just get in touch and we can discuss your order.
What is the difference between in stock items and the bespoke service?
Bespoke garments are made for the individual client, we design your dream outfit together and I make that item completely tailored to your measurements. This is why you need to visit the studio for fittings as it will be mocked up, altered and re-fitted a number of times to make the perfect design just for you!
How are my items shipped?
All items are packed in enviro-boxes with tissue and sealed with paper tape or in our branded VF gift boxes and sugar cane parcel packs. This making all of our packaging recyclable.
All items are shipped form the VF studio via DHL tracked courier.
How can I return an item?
To return an item please head to our returns page for more information. UK customers returns are free of charge, international customers need to log their return but organize their own tracked postage.